Big Trail 400
returns & refunds
In the highly unlikely event that there is anything wrong with your bicycle or goods after you receive them please let us know asap then do not use until we have checked it.
If its a bicycle - collect it from the store by appointment
If is clothing, parts or accessories I can pop it in the post or you can collect it from store by appointment
buying from us
All our bicycles are collection only. That way we can continue to provide an extra level of care that only comes with purchasing from a small independant shop. Our bicycles are correctly built by our Cytech Mechanic, set up for your height and build and any changes you require ie spd pedals fitted. You will be given verbal advice (if you would like it) on how to use your bike gears, skewers, battery etc and a wee bit on its aftercare. We want you to be happy with your purchase.